How do I fix UBL-CR-256?

Invoice Navigator automatically removes the disallowed `cac:OtherCommunication` element from your Invoice (UBL-CR-256). You can also use Invoice Navigator's automatic Fixer tool to correct this instantly.

Is UBL-CR-256 a critical error?

Yes, UBL-CR-256 is a critical error that will cause invoice rejection. It must be fixed before submission to ensure your invoice is accepted.

Can UBL-CR-256 be automatically fixed?

Yes, UBL-CR-256 can be automatically corrected. The fix is applied without modifying financial fields.

Error codes · UBL 2.1

UBL-CR-256In your invoicing software

A UBL invoice should not include the AccountingCustomerParty Party Contact...

This is the rejection, word for word: „[UBL-CR-256] Your invoice contains a Contact OtherCommunication element in the buyer party which is not allowed in EN16931 invoices. This element must be removed.“

What to have readyNothing. The file has to be re-exported from your invoicing software; we check it again afterwards.

What we doInvoice Navigator automatically removes the disallowed `cac:OtherCommunication` element from your Invoice (UBL-CR-256).

Choose the rejected invoiceor drop it here

XRechnung XML or ZUGFeRD PDF. Checking is free · corrected file €1.90 · the first every 30 days is free · no sign-up.

If you enter it yourself in your invoicing software

Before

<cac:Contact>
  <cac:OtherCommunication>value</cac:OtherCommunication>
</cac:Contact>

After

<cac:Contact>
  <!-- cac:OtherCommunication removed for EN 16931 compliance -->
</cac:Contact>

Element order is part of the rule: if the element sits in the wrong place, the validator rejects with UBL-CR-256.

What the finding looks likeExample

FindingStructure invalid · UBL-CR-256

Location/Invoice/cac:AccountingCustomerParty/cac:Party/cac:Contact/cac:OtherCommunication

From youA re-exported file

ThenRe-export

ProofSHA-256 and /verify link after the check