Question 1

How quickly do you respond to inquiries?

Accepted Answer

We typically respond to all inquiries within 24 hours during business days (Monday-Friday, CET). Enterprise customers with SLA agreements receive priority support with guaranteed response times. For urgent technical issues, our API status page provides real-time incident updates.

Question 2

Do you offer phone support?

Accepted Answer

Currently we offer support via email and our contact form. Enterprise customers have access to scheduled video calls with their dedicated account manager. We find that written communication allows us to provide more thorough technical responses with code examples and configuration details.

Question 3

Can I schedule a product demo?

Accepted Answer

Yes. Use our contact form or the demo booking button on our Enterprise page to schedule a personalized walkthrough. Demos typically cover API integration, validation capabilities, auto-fix features, and Evidence Pack generation tailored to your specific country and format requirements.

Question 4

How do I report a bug or validation issue?

Accepted Answer

Report bugs via our contact form with the subject "Bug Report." Include the invoice file (or a redacted version), the API response, and the expected behavior. For validation rule disputes, attach the Evidence Pack — it contains the full rule trace needed for diagnosis. We triage all bug reports within 24 hours.

Question 5

How can I request a new feature?

Accepted Answer

Send feature requests through our contact form with the subject "Feature Request." Describe the use case and the problem it would solve. We prioritize features based on customer demand and alignment with our compliance automation roadmap. Enterprise customers can influence the roadmap directly through their account manager.

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