What causes the PEPPOL-EN16931-R002 error?

The CustomizationID must match the Peppol BIS 3.0 specification identifier.

How do I fix PEPPOL-EN16931-R002?

Use the correct Peppol BIS 3.0 CustomizationID. Invoice Navigator can help identify and fix this issue.

Yes, PEPPOL-EN16931-R002 is a critical error that must be fixed.

Error codes · Peppol BIS 3.0

IN-CUSTOMIZATION-FORMATFixable here

This is the rejection, word for word: „[IN-CUSTOMIZATION-FORMAT] CustomizationID should follow Peppol BIS Billing 3.0 format“

What to have readyThe missing value from your purchase order, contract or bookkeeping.

What we doReplace with standard Peppol BIS 3.0 CustomizationID

Choose the rejected invoiceor drop it here

XRechnung XML or ZUGFeRD PDF. Checking is free · corrected file €1.90 · the first every 30 days is free · no sign-up.

If you enter it yourself in your invoicing software

Before

<Invoice>
  <cbc:CustomizationID><!-- invalid or missing value --></cbc:CustomizationID>
</Invoice>

After

<Invoice>
  <cbc:CustomizationID>correct-value</cbc:CustomizationID>
</Invoice>

What the finding looks likeExample

FindingValue missing · IN-CUSTOMIZATION-FORMAT

Location/Invoice/cbc:CustomizationID

From youThe missing value

ThenPassed

ProofSHA-256 and /verify link after the check

Often appears together with